FAQ

A: We currently ship Australia-wide via our website. International shipping is coming soon - sign up to our newsletter to be the first to know. See our Shipping & Returns Policy for full details.

A: Shipping costs are calculated at checkout based on your order size, weight, and delivery address. Final shipping costs will be displayed for your confirmation before you complete your purchase.

We ship via Australia Post with full tracking, so your Balmee delivery arrives safe and
sound.

A: Orders are dispatched within 1-2 business days. Standard delivery usually takes 3–7 business days depending on your location.

A: Balmee contains microbiome-friendly ingredients including fermented Kakadu Plum and Aloe Vera. So it's not just good for your lips, but mindful of what ends up in your body too. We’re vegan, cruelty-free, palm oil-free, and proudly Australian-formulated.

A: While Balmee is not intended for consumption, it is formulated using ingredients that are generally recognised as safe if accidentally ingested in small, incidental amounts. Please avoid deliberate consumption.

A: Yes. Our formula is fragrance-free and paraben-free and includes soothing
ingredients such as fermented aloe and squalane. Many users with sensitive skin find it comfortable to use, but individual reactions may vary.

 A: Nope! Balmee is free from added fragrance and synthetic flavourings. Just a tiny touch of Stevia gives it a natural sweetness you might notice when you apply.

A: It means our formula contains ingredients known to support your skin’s natural barrier and avoids harsh ingredients that may disrupt the balance of good bacteria on your lips and beyond.

A: 100% yes. No animal testing, no animal-derived ingredients.

A: No, Balmee doesn’t contain live probiotics. Instead, we use prebiotics and postbiotics - which are associated with supporting the skin's microbiome.

 A:

• Prebiotics are nutrients that feed and support the good bacteria already living on your skin.
• Probiotics are live bacteria (which we don’t use in Balmee).
• Postbiotics are the helpful substances produced when good bacteria break down ingredients during fermentation - things like vitamins, antioxidants, and other microbiome-supporting compounds.

A: Hydrogenated Polyisobutene is sometimes misunderstood due to its synthetic nature.
It is permitted for use in cosmetic formulations globally, including in Australia and the EU.

It helps to lock in moisture effectively. As with any ingredient, individual reactions can
vary, and we recommend patch testing for the first use.

Why we use it:
- It locks in moisture better than plant oils alone. It forms a lightweight, breathable barrier that helps keep lips soft, smooth, and hydrated for longer.
- It’s odourless, tasteless, and resistant to oxidation, which helps keep our formula fresh, stable, and microbiome-friendly over time.
- Unlike some unrefined petroleum-based ingredients, Hydrogenated Polyisobutene is free from harmful contaminants like PAHs (polycyclic aromatic hydrocarbons), and it is not linked to endocrine disruption

A: Our balm tubes are made from 100% recyclable sugarcane bio-resin. We’re committed to reducing waste and will continue improving our sustainability practices.

A: Balmee does not contain palm oil or any palm oil-derived ingredients. We are
committed to sourcing sustainable alternatives.